BEP 67 INT-Travel: Morning Greeting and Chat 1-4

BEP 45 Socializing: Keeping a Conversation Going 22-26

BEP 45 Socializing: Keeping a Conversation Going 19-21

BEP 45 Socializing: Keeping a Conversation Going 13-18

BEP 45 Socializing: Keeping a Conversation Going 7-12

BEP 45 Socializing: Keeping a Conversation Going 3-6

BEP 44 INT - Socializing_Starting 19-22 BEP 45 Socializing: Keeping a Conversation Going 1-2

BEP 44 INT - Socializing_Starting 15-18

BEP 44 INT - Socializing_Starting 11-14

BEP 44 INT - Socializing_Starting 5-10

BEP 44 INT - Socializing_Starting 1-4

BEP 89 INT - Telephoning: Making Travel 19-20

BEP 89 INT - Telephoning: Making Travel 12-18

BEP 89 INT - Telephoning: Making Travel 8-11

BEP 89 INT - Telephoning: Making Travel 1-7

BEP 88 INT - Telephoning: Booking a Travel Ticket 15-21

BEP 88 INT - Telephoning: Booking a Travel Ticket 7-14

BEP 72 INT - Telephoning: Leaving a Voicemail Message 20 BEP 88 INT - Telephoning: Booking a Travel Ticket 1-6

BEP 72 INT - Telephoning: Leaving a Voicemail Message 12-19

BEP 72 INT - Telephoning: Leaving a Voicemail Message 9-11

BEP 72 INT - Telephoning: Leaving a Voicemail Message 1-8

BEP 69 INT - Telephoning: Leaving a Message 16-22

BEP 69 INT - Telephoning: Leaving a Message 8-15

BEP 54 ADV - Customer Service: Handling Complaints (p2) 19-20 BEP 69 INT - Telephoning: Leaving a Message 1-7

BEP 54 ADV - Customer Service: Handling Complaints (p2) 15-18

BEP 54 ADV - Customer Service: Handling Complaints (p2) 8-14

BEP 54 ADV - Customer Service: Handling Complaints (p2) 1-7

BEP 53 ADV - Customer Service: Handling Complaints 16-22

BEP 53 ADV - Customer Service: Handling Complaints 11-15

BEP 53 ADV - Customer Service: Handling Complaints 5-10